Converge ICT confirmed a major internet service outage on October 7, 2023. The telco successfully fixed the connectivity issues around 4 hours.
In a statement, Converge said its customers may have experienced "connectivity issues" that started at 10:30 AM.
"We have already addressed the issue, and our services are gradually being restored. We expect full recovery of your internet connectivity by noon today," said Converge in a tweet.
"If you are still experiencing connectivity issues after that time, please try to reboot your modem and do simple troubleshooting," added Converge.
If there are still issues, you can send a message to the Converge Support Twitter/X handle (@Converge_CSU).
At around 2 PM, Converge posted another tweet, stating that they had "restored internet services for 98.6% of our customers affected by the service interruption."
"We sincerely apologize for the inconvenience this may have caused," said Converge.
According to Downdetector, a website that tracks service outages, subscribers in Metro Manila, Pampanga, Baguio, Tuguegarao, Camarines Sur, Cebu, Davao, and some parts of Luzon, Visayas, and Mindanao, have reported outages.
At 10:35 AM, the platform received the most reports, with 3,324 reports indicating that Converge was down.
Are you affected by the 4-hour internet outage of Converge ICT FiberX? You can leave your comment below.