The Epson Genuine Ink PH mobile app, available for free download for iOS and Android devices, seeks to help customers in the Philippines verify the authenticity of their ink products.
Users can download the Epson Genuine Ink PH app on Google Play (for Android) and Apple App Store (for iOS devices). Here are the features of the app:
- Check the authenticity of Epson Genuine Inks
- Use the QR Scanner to check the authenticity or use the input Random Number (RN)
- Identify the possibility of counterfeit ink products
- Report possible counterfeit ink products
According to Epson Philippines, the Epson Genuine Ink PH app is designed to protect customers from counterfeit inks that can damage printers and void warranties.
Fake ink cartridges have been a persistent issue in the printer industry, causing harm to both consumers and manufacturers. They can result in poor print quality, printer malfunctions, and voided warranties. The Epson Genuine Ink PH app provides a convenient and reliable way for customers to verify that they are using only original Epson inks.
Masako Kusama, Epson Philippines President, said:
We are dedicated to providing our customers with the highest quality products and services. The launch of the Epson Genuine Ink PH app demonstrates our commitment to protecting our customers and ensuring they have the best possible quality prints.
Steps on how to check if an Epson ink is original or fake
Epson has put in place a thorough two-step process for checking Genuine Ink.
Step 1
When buying inks from Epson's official stores or authorized dealers, it is important to ensure that the product is original. Epson suggests checking the hologram sticker on the side of the Genuine Inks boxes before making a purchase.
The sticker provides three ways to confirm the authenticity of the product. Firstly, the blue "genuine" section is temperature-sensitive and will lighten in color when rubbed several times due to friction and heat. Secondly, shining a light directly onto the plain silver parts of the top and bottom hologram stickers will reveal the hidden word "Epson" as a light-sensitive feature. Thirdly, the color-shifting label on the ink box changes colors when tilted, serving as an additional confirmation of the product's authenticity.
Step 2
Once a customer has made a purchase, they can use the Epson Genuine Ink PH app for added security. The app allows users to verify the authenticity of their ink products by either scanning the QR code or entering the Random Number (RN) located on the upper hologram sticker on the ink box. After scanning or entering the number, the app will display whether it is genuine or not. In case of suspicion of counterfeit ink, users can create a report, which will provide valuable information to Epson, helping combat the spread of fake inks in the market.
It is highly recommended that customers purchase Epson Genuine Inks only from authorized dealers and official online stores. By doing so, customers can experience the benefits of genuine Epson inks, which include high-quality prints, reliable performance, and protection under Epson's warranty.
Apart from the app, Epson has a dedicated webpage called Speak UP! on its website, which enables customers to report fake and compatible inks. This allows users to submit reports about counterfeit products, and it helps Epson in its efforts to combat the problem. With the Speak UP! page and the Epson Genuine Ink PH app, Epson is able to strengthen its commitment to significantly minimize the prevalence of counterfeit inks in the market and ensure the quality and reliability of its products for customers.